Today we’d like to introduce you to David Robinson.
Alright, so thank you so much for sharing your story and insight with our readers. To kick things off, can you tell us a bit about how you got started?
After starting college, I started doing some deliveries through online apps for some extra money. I kind of became obsessed with how I could exceed customer expectations – especially doing furniture deliveries from higher-end retailers and outlets. With my co-founder of LXD, we bought a box truck. We started doing more deliveries (by word of mouth) from Restoration Hardware Outlets in NJ. We spent the time to wrap items up in blankets and plastic wrap. The store manager noticed and started handing out my phone number. Then, we got really busy. I left college to do this full-time.
We hired some local guys we knew to help us. We financed our first Sprinter van from Mercedes. Soon, we had another van and more guys helping us. We started getting requests to store furniture before delivering it. We rented a storage unit. It filled up, so we leased a warehouse. Then, we started getting requests to receive deliveries from interior designers. Our warehouse started getting busy. We hired a team to manage the warehouse. Then, we were asked to help designers and some furniture manufacturers to deliver to other areas. And, RH Outlet opened new stores and asked if we wanted to help them do deliveries. Soon, we had 3 locations – NYC area, Baltimore/DC area and Miami area – and about 10 trucks and crews. As we’ve grown, we’ve invested in systems, marketing and processes. We are about to open a new flagship warehouse just outside Manhattan with our own purpose-built showroom to help showcase our partners’ furniture, fixtures and accessories (like rugs, lamps, AV equipment). And, we’re now hiring experienced executives to help us scale the business and improve our day to day operations. We still are obsessed with exceeding customer and partner expectations.
I’m sure it wasn’t obstacle-free, but would you say the journey has been fairly smooth so far?
It has not been smooth. We’ve made mistakes. We’ve had some tough days.
We’ve had some challenges finding reliable team members. We’ve had some really challenging customers – especially early on. We had a customer who seemed to believe she was entitled get our services for free and called the police on our crew when they said that they she really did have to pay us for our work.
When we quickly grew from operating in one market to operating in three, I found myself doing a lot of last minute travel between the locations and not having enough hours in the day to make sure our work was done properly.
Alright, so let’s switch gears a bit and talk business. What should we know?
We are a white glove receiving, delivery and installation company for furniture, fixtures and equipment. We’ve been in business for about 4 years. We’ve been growing very rapidly. We have been moving our focus from direct retail consumers towards businesses like interior designers, high-end furniture makers, hotels and healthcare organizations.
We are known for sweating the details. For example, we use a custom barcoding system that connects to a specialized camera app to make it easy for our customers to see near real-time status of items in our possession, including detailed pictures and notes. We’ve invested in automation systems for client communications and order tracking. We also take our time on deliveries. We are patient with clients as they see their items in their spaces. We are happy to move their items around, hang wall-hangings for them, make sure everything is properly built and complete before we leave.
We are proudest that we’ve been able to maintain our obsession with exceeding expectations even as we’ve grown rapidly.
Our next phase is focused on making us indispensable to our partners. We invest in them. For example, as I write this, we’re finishing construction of our new showroom just outside NYC. It is explicitly for our partners to use to show their products and services to their customers in a clean, well-designed, new, well-lit, accessible space to their clients. Connected to our large full-service warehouse, it will allow us to receive, inspect, repair and install their latest products quickly into a real showroom environment – while ensuring that we can then re-wrap, store, ship or deliver those items directly to their customers.
What are your plans for the future?
We have 3 main priorities for 2026:
1. We are professionalizing our operations. We are hiring experts to document and implement processes and systems across our workflows
2. We are launching our new showroom services – think of it as offering a pop-up showroom for furniture vendors, interior designers, bespoke cabinet makers and similar to allow them to show their products in a retail-quality showroom to their customers at a fraction of the cost or time required to operate their own retail location
3. We are investing in growing our b2b clients. We’ve made some very successful marketing investments that have been paying off. We are getting new leads daily. Our plan in 2026 is to again double our b2b revenues
Contact Info:
- Website: https://lxdlogistics.com
- Instagram: https://www.instagram.com/lxdlogistics/
- Other: https://maps.app.goo.gl/6MBc9HyRrdjvhyiw8
