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Hidden Gems: Meet Beth Pointer of Done Construction

Today we’d like to introduce you to Beth Pointer.

Hi Beth, it’s an honor to have you on the platform. Thanks for taking the time to share your story with us – to start maybe you can share some of your backstory with our readers?
I started in construction in 1997 as a union ironworker, then moved into rehabbing homes. I decided to make a shift into union organizing, which I did for 20 years while remodeling my home, and others on the side. I volunteer at the Station North Tool Library in Greenmount West and have met a ton of homeowners who have struggled to find a reliable contractor. Many of my female-identifying friends have complained about the sexism they have experienced as homeowners from contractors in the past.

Those stories, combined with my passion for home remodeling pushed me into starting Done Construction in 2018. It is such an honor to work with this team of incredible women, and now we are a team of 5 women!

I’m sure you wouldn’t say it’s been obstacle free, but so far would you say the journey have been a fairly smooth road?
It has been pretty smooth, truly. I should’ve hired a bookkeeper from the start instead of trying to figure that out on my own, but we hired a great person and are now consistently profitable.

Alright, so let’s switch gears a bit and talk business. What should we know?
We specialize in kitchen and bath remodels in Baltimore. We are dedicated craftspeople, but we are also good communicators. We show up when we say we will, and we complete our projects on time and on budget. We aren’t the cheapest in town, but you are paying for a higher level of quality and professionalism. We are values-driven and do our work with intention.

Our commitments to our clients and our community are:

We are committed to quality construction and professionalism at all times.

We are committed to using reclaimed materials when possible.

We are committed to hiring local artisans for custom items when possible.

We are committed to paying employees, subcontractors, and artisans a living wage.

We are committed to developing a diverse, equitable, and vibrant Baltimore.

We are committed to empowering homeowners to care for their homes themselves.

Is there a quality that you most attribute to your success?
Building trust with our clients. We work hard to develop real relationships with our clients, where they can feel comfortable not just with us in their homes but with the vulnerability that is necessary to truly create something new and exciting together. It sounds a bit hokey, but that intentionality makes a huge difference for us.

Contact Info:

Image Credits
Nate Kieser.

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