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Exploring Life & Business with Jim Luttrell of The Scooter Shop

Today we’d like to introduce you to Jim Luttrell.

Hi Jim, thanks for joining us today. We’d love for you to start by introducing yourself.
I have worked in the Medical Equipment Industry since 1992 with my main focus on mobility equipment such as manual wheelchairs, walkers, power wheelchairs and mobility scooters. I created The Scooter Shop in November 2015 as a Retail Sales Mobility Store. It wasn’t until July 2018 when I took the leap of faith to work 100% of the time for myself. With our main focus on retirement communities and senior citizens, our business model has been built on creating a pleasant shopping experience with reliable service. Too many companies today sell products that do not service it after the sale. We sell, rent and service all types of mobility equipment, bringing the shopping experience to the seniors if needed. Today we operate out of a recently renovated 3500 sq. ft. showroom that showcases approximately 40 power mobility devices as well as lift recliners and walkers. In 2018, The Scooter Shop signed an exclusive contract with Leisure World of Maryland to provide mobility equipment and service to their over 9,000 independent living residents. We will soon be opening a showroom inside of Leisure World’s community. Since the COVID-19 pandemic, we have ventured into the world of e-Commerce, selling to customers in the continental United States through our updated, state of the art website. The future looks bright as we are now seeking to open new locations in Maryland as well as other states across the country.

Would you say it’s been a smooth road, and if not, what are some of the biggest challenges you’ve faced along the way?
Our biggest challenge has been keeping up with the demand from our customers. Our customer base grows exponentially every day, so the demand is high.

We’ve been impressed with The Scooter Shop, but for folks who might not be as familiar, what can you share with them about what you do and what sets you apart from others?
We are a retail sales mobility equipment company specializing in products such as manual wheelchairs, power wheelchairs, mobility scooters, lift recliners and walkers.

We are the top-rated mobility equipment provider in all of Maryland with over 100 Google reviews and a 5-star rating. We specialize in a pleasant shopping experience with reliable repair service and excellent customer service.

I am very proud of our reputation and rating on Google as well as how fast we are growing.

The Scooter Shop repairs, rents, and sells all types of mobility equipment such as power wheelchairs, mobility scooters, lift recliners, manual wheelchairs, and walkers.

Can you talk to us a bit about happiness and what makes you happy?
Seeing a customer gain back their independence after purchasing a new product. The smiles are on their faces are very rewarding.

Contact Info:

  • Email: jim@yourscootershop.com
  • Website: www.yourscootershop.com
  • Instagram: thescooter_shop
  • Facebook: @yourscootershop
  • Twitter: @TheScooter_Shop

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