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Meet Scott Steinbach of Auto Clinic of MD

Today we’d like to introduce you to Scott Steinbach.

Hi Scott, it’s an honor to have you on the platform. Thanks for taking the time to share your story with us – to start maybe you can share some of your backstory with our readers?
We started back in 1975 with my grandfather and father opening a six bay shop right on Rt. 40. We made our name based on quality service that defied the normal stereotypes of automotive service. In 1991, we added six more bays to the existing building but soon found that we still needed more bays to accommodate our customer’s needs. In 1996, we added 24 more bays and opened the Caton Auto Clinic Mall bringing in tire, transmission, and engine capabilities. This expansion made us one of the largest independent shops in the state! Over time, as the information age progressed, we morphed all capabilities into Caton Auto Clinic and added commercial fleet services. In 2020 we added a second shop in Finksburg, giving us seven more bays and the ability to work on larger vehicles! With that, Auto Clinic of Maryland was formed!

Some accolades and accomplishments: 1986-1996 (appx)- We were the national technical consultants for all Jiffy Lubes in the nation. Repeatedly honored by Lee Myles Transmissions as a top shop. Won the WMDA Shop of the year in 2019. Placed in the Top 12 of shops nationwide from 2016-2019 including one runner up finish.

Alright, so let’s dig a little deeper into the story – has it been an easy path overall and if not, what were the challenges you’ve had to overcome?
In our first year, we qualified for bankruptcy assistance (never took it). Our property at 6013 Baltimore National Pike used to be a gas station. That owner repeatedly sued us, trying to put us out of business because an auto shop was direct competition to gas stations back in those days!

Numerous challenges between banking, parts, etc. that any business would face that’s been in business for 46 years. However, most of these were mitigated by having wonderful connections and relationships with our vendors.

Thanks – so what else should our readers know about Auto Clinic of MD?
At Auto Clinic of MD (Caton Auto Clinic and Nelsons Service Center) we specialize in peace of mind. We are known for being top-notch and leaders in our industry. We are held in the highest regard by the industry because we value and take care of our people. We are loved by customers because we are fair, honest, and provide transparency as well as a great warranty. All factors lead back to giving peace of mind to our customers, employees, their families, and our vendor partners! We provide almost any kind of automotive repair and maintenance at two great locations in Catonsville and Finksburg!

Are there any important lessons you’ve learned that you can share with us?
A lesson my grandfather taught back before the internet was even thought of: “If you treat a person well, they may tell 1-2 people but, f you treat someone poorly, they will go out of their way to tell everyone they can.”

How true and prophetic in an age of online reviews and hot takes? It really taught me that this business (as with any) is about serving and helping people and the connections that help can create!

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